How can you tell if you are receiving poor or substandard service? How do you know if your computer guy is doing everything possible to secure your network from downtime, cybercriminals, data loss or other frustrating and expensive disasters? Could your current computer guy actually be jeopardizing your network?
If your computer support company does not score a “YES” on every point, you could be paying for substandard support.
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Do they respond to emergencies in 30 minutes or less?
Are they easy to reach when you need them for non-emergencies?
Do they offer ongoing maintenance to keep your systems running smooth?
Do they proactively offer new ways to improve your network’s performance?
Do they provide detailed invoices that clearly explain what you are paying for?
Do they complete projects on time and under budget?
Do they follow up on your support requests quickly?
Do they offer a guarantee on their services?
Do they arrive on time and dress professionally?
Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
Do their technicians maintain current vendor certifications and participate in ongoing training?
Are you confident they aren’t learning on your time?
Do they give you their full attention rather than seeming constantly rushed?
Are they adamant about backing up your network and having a disaster recovery plan in place?
Do they offer to meet with you regularly to review your business plans, your network status and their own performance in supporting your company?
Do they provide frequent updates, status reports and follow-up calls and e-mails so you don’t have to manage their progress on projects?
Do they offer flat-rate or fixed-fee project quotes, rather than giving themselves a wide-open playing field with “time and materials”?
Stop paying for sub-standard support today!
Because you’re a prospective client, we’ll give you 2 FREE hours of network support to prove that we can do a better job than your current computer guys.
For FREE, we will come to your office and…
Check your network’s current security against hacker attacks, theft, worms and viruses.
Check your data back-up systems to ensure they are working properly and accurately backing up all of the critical files and information you NEVER want to lose.
Perform a quick network “tune-up” to make programs and files load faster.
Discuss a project or upgrade you are considering, or give you a second opinion on a quote you have received.
To Claim Your Free Support Complete The Form On This Page Or Call Us At 416-855-3300
Dedicated and Forward-Thinking IT Partner
Green Bee 3 acts in a timely manner and provides direction on how to best address our IT needs. They consider not just the present, but also where we want to take our company in the future. We can confidently say they are reliable, dependable, and always put our needs first. Whenever we face an IT issue, Green Bee 3 knows exactly how to tackle and pinpoint the problem.
Sal Ricchio
Owner - Ricchio Financial Group
Exceptional Support and Satisfaction Guaranteed
Green Bee 3 has continuously provided exceptional support over the years. The fast response time and proficiency in the services delivered will leave you highly satisfied that you chose to work with them. Give them a try. You will not be disappointed!
Brenda Goodwin
Office Manager - HomeLife/Response Realty Inc.
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The Southern Ontario’s Small Business Owner’s Guide To I.T. Support And Services